Velinwear.dk – Return Policy ​

  1. 1. Right of Return

    Customers may return items purchased on Velinwear.dk within 15 days from the date of delivery, provided that all returned products are in their original condition, unused, unwashed, and with all original tags and packaging intact.
    Velinwear reserves the right to refuse returns that do not meet these conditions.

    2. Initiation of Return

    To initiate a return, customers must contact Velinwear via email to request a return label. Upon receipt of the request, Velinwear will issue the return label and applicable return code by email.

    The return label and return code are valid for 15 days from the date of issuance. Returns shipped after the expiration of this period may be rejected.

    3. Multiple Orders

    Items from multiple orders may be returned in a single parcel, provided that the return process has been initiated separately for each order.
    Customers may use any of the generated return labels for combined returns.

    4. Return Shipment and Carriers

    The designated carrier for the return shipment will be specified on the return label provided by Velinwear. Customers must use the carrier indicated on the label to ensure proper processing of the return.

    Velinwear is not responsible for parcels returned using an alternative carrier or without using the official return label.

    5. Refunds

    Refunds will be processed within 14 days from the date the return parcel is handed over to the carrier, provided the returned items meet the conditions outlined in Section 1.

    Refunds will be issued to the original method of payment.
    Customers are advised to retain the carrier’s return receipt until the refund has been fully processed.

    6. Contents of the Return Parcel

    No additional documents are required inside the parcel.
    Velinwear’s logistics centre will identify and process the return using the return label and the items contained in the shipment.

    7. Condition of Returned Goods

    Velinwear reserves the right to reduce the refund amount if the returned items show signs of use, damage, or handling beyond what is necessary to determine the nature, characteristics, and functioning of the goods.

    8. Exceptions

    The right of return does not apply to:

    • Items that are not suitable for return for hygiene reasons and whose packaging has been opened.
    • Items that have been used, damaged, or altered by the customer.
    • Items returned after the expiration of the 15-day return period.