Velinwear Privacy Notice

This Privacy Notice explains how Velinwear collects, uses, stores, and protects your personal data when you visit our website, place an order, or interact with our services. Velinwear complies with the General Data Protection Regulation (GDPR) and applicable Danish data protection laws.

If you have any questions regarding this Privacy Notice or wish to exercise your data protection rights, please contact us at:
📧 kundeservice@velinwear.dk

1. What Personal Data We Collect

Data you provide directly:

  • Name
  • Email address
  • Phone number (if provided)
  • Delivery and billing addresses
  • Payment details(processed securely by payment providers; Velinwear does not store full card data)
  • Messages sent to customer support

Data collected automatically:

  • Device information (browser, operating system)
  • IP address
  • Website usage and browsing behaviour
  • Cookies and similar technologies

Data from third parties:

  • Payment confirmations from payment service providers
  • Delivery updates from logistics partners (DAO)

2. How We Use Your Data

We process your personal data for the following purposes:

  • Fulfilling and delivering your orders
  • Managing payments, refunds, and confirmations
  • Providing customer service and support
  • Sending order and delivery updates
  • Improving our website and services
  • Fraud prevention and security
  • Marketing and newsletters(only if you have given consent)

3. Marketing & Newsletter

If you subscribe to our newsletter, we may send:

  • Product updates
  • Promotions
  • Personalised recommendations

You can unsubscribe at any time via the link in the email or by contacting us.

4. Cookies

Velinwear uses cookies to:

  • Ensure the website operates correctly
  • Analyse performance
  • Save your preferences
  • Improve the shopping experience

You can manage or disable cookies in your browser settings.

5. Who We Share Your Data With

We only share your data with trusted partners necessary to complete your orders:

  • Payment processors
  • Delivery partners (DAO)
  • Website hosting and technical service providers

We never sell your personal data.

6. Your GDPR Rights

You have the right to:

  • Access your data
  • Correct inaccurate or incomplete data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing, including marketing
  • Withdraw consent at any time
  • Receive your data in a portable format

To exercise your rights, contact:
📧 kundeservice@velinwear.dk

7. Data Storage

We store your personal data only for as long as necessary:

  • Order and transaction data: up to 5 years (required by Danish law)
  • Customer account data: until your account is deleted
  • Newsletter data: until you unsubscribe
  • Cookies: stored according to browser settings and cookie type

8. How We Protect Your Data

Velinwear uses strict security measures, including:

  • HTTPS encryption
  • Secure payment systems
  • Restricted internal access
  • Regular security reviews

9. Changes to This Privacy Notice

We may update this Privacy Notice if our services or legal obligations change.
The latest version will always be available on our website.

10. Contact

For all privacy-related inquiries or GDPR requests, contact:
📧 kundeservice@velinwear.dk