Order Tracking
Where is my parcel?
You may track your order using the tracking link provided in your shipment confirmation email once your parcel has been dispatched.
What should I do if the tracking link is not yet active?
The tracking link will only become active once the carrier has received your parcel. We kindly ask for your patience during this initial stage.
What if the tracking information does not update?
Please note that tracking information is not updated daily. Should there be no updates for 5–6 business days, we recommend contacting Velinwear Customer Service for further assistance.
I received a delivery notification, but the parcel has not arrived. What are my next steps?
We suggest first confirming whether the parcel may have been delivered to a neighbour.
If the parcel has still not been received within one week of shipment, please reach out to Velinwear Customer Service through one of the contact options provided below